bk33's Privacy Policy
This policy describes how bk33 collects, stores, and uses your personal information — and what steps we take to keep your information secure.
Table of Contents
Introduction and Scope
bk33 is an online gaming platform focused on Bangladeshi users. This Privacy Policy ("Policy") applies to the use of bk33's website, mobile application, and other related digital services. When you register, log in, or use any service on bk33, you are considered to have accepted all the terms of this Policy.
We believe your personal information belongs to you. The main purpose of this Policy is to transparently explain what information we collect, why we collect it, and how we keep it secure. Full details of the rules and conditions under which bk33 operates are available on our Terms and Conditions page.
Important: This Policy may change from time to time. You will be notified of any changes the first time you log in after an update.
What Information Is Collected
bk33 collects the following types of information to operate its services properly:
2.1 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Username and password (stored in encrypted form)
- Mobile number and email address
2.2 Financial Information
- bKash, Nagad, or Rocket account number (for transaction processing only)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
2.3 Device and Usage Information
- IP address, browser type, and operating system
- Device identifier information
- Website usage patterns and gaming history
- Session logs and connection duration
2.4 Communication Information
- Messages and requests sent via live chat and email
- Records of complaints, feedback, or other communications
How Information Is Collected
bk33 collects information in the following ways:
- Information provided directly: Information you give when filling in the registration form, going through the account verification process, or contacting the customer support team.
- Automatically collected information: Information collected through cookies, web beacons, and other tracking technologies while you use our platform.
- Information received from third parties: Information received from identity verification services, payment gateways, and fraud prevention service providers.
Purpose of Using Information
bk33 uses collected information only for specific and legitimate purposes. We do not use your information beyond the following reasons:
4.1 Account Management
Information is used to create, verify, and manage your account. This includes ensuring login security, helping with password recovery, and monitoring account activity.
4.2 Transaction Processing
Financial information is used to complete deposit and withdrawal processes and to maintain transaction records. This information is essential for keeping transactions secure via bKash, Nagad, Rocket, and bank transfers.
4.3 Customer Service
Our customer service team uses your account and communication information to respond to your complaints or questions accurately and promptly. This information supports bk33's 24/7 live chat and email support services.
4.4 Security and Fraud Prevention
Device and usage information is analyzed to identify suspicious activity, prevent unauthorized access, and block fraudulent transactions.
4.5 Service Improvement
Aggregated (non-personal) usage data is used to improve the platform's performance and usability by analyzing user behavior.
4.6 Marketing Communications
If you have consented to receive marketing messages, email and SMS may be used to inform you about new offers, bonuses, and promotions. You may withdraw this consent at any time.
Sharing Information with Third Parties
bk33 does not sell your personal information or provide it to any third party for commercial purposes. However, information may be shared on a limited basis in specific circumstances:
- Service providers: Necessary information is shared with contracted third parties for payment processing, identity verification, software services, and customer support software operations. These parties may only use the information for the specified purpose.
- Legal obligations: Information may be disclosed where required by applicable laws of Bangladesh or by order of a competent authority.
- Fraud prevention: Information may be provided to relevant authorities to assist in investigations of financial crime, money laundering, or cyber fraud.
- Business restructuring: In the event of a division, merger, or acquisition of bk33's business, information may be transferred to the new owner, who will also be required to maintain equivalent protections under this Policy.
We never sell or transfer your information to advertising networks, data brokers, or any unrelated commercial entity.
Cookies and Tracking Technologies
bk33's website and app use cookies and similar technologies. Cookies are small data files stored in your browser or on your device.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and for the basic functionality of the platform. The service cannot be used without these.
- Functionality cookies: Used to remember your preferred language, display settings, and other preferences.
- Analytics cookies: Collect aggregated data to understand how often pages are visited and where issues occur.
6.2 Cookie Management
Most cookies can be controlled through your browser settings. However, disabling essential cookies will prevent some features of the platform from working.
Data Security Measures
bk33 has implemented industry-standard technical and organizational measures to protect your information:
- SSL Encryption: All information transmitted through the website is encrypted using SSL (Secure Sockets Layer) technology.
- Password hashing: Your password is never stored directly — it is kept as a strong cryptographic hash.
- Access controls: Only authorized staff may access your information, and only for necessary reasons.
- Regular audits: Our security measures are regularly reviewed and tested.
- Two-factor authentication: OTP-based two-factor authentication is available to secure your account.
While we make every effort to ensure maximum protection, transmitting information over the internet is not entirely without risk. We therefore ask that you also keep your login credentials private.
Data Retention Period
bk33 retains your information for as long as necessary to fulfill the purpose for which it was collected, or for the period required by applicable law:
- Account information: For as long as the account is active and for a defined period after closure to meet legal requirements.
- Transaction records: For the period set by applicable law, as financial records.
- Log files: Generally up to 90 days for security and technical troubleshooting purposes.
- Communication records: For the period required to improve customer service quality and resolve disputes.
Once the retention period ends, your information is securely deleted or anonymized.
User Rights
As a bk33 user, you have certain fundamental rights regarding your own information. As part of our responsible gaming policy, we are committed to upholding these rights.
9.1 Right to Access
You have the right to know what information we hold about you. Upon request by email, we will provide a summary of your information.
9.2 Right to Correction
You may request correction of any errors in your information. Some information can be changed directly from account settings; for the rest, please contact customer support.
9.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, information required for legal obligations or dispute resolution may not be possible to delete immediately.
9.4 Withdrawing Marketing Consent
To stop receiving promotional emails or SMS at any time, update your account settings or let our customer support know.
To learn more about responsible gaming and your rights regarding account restrictions, please read our Responsible Gaming page.
Privacy of Minors
All services on bk33 are for persons aged 21 and above only. We do not knowingly collect any information from minors.
We verify age at the time of registration. If a minor has opened an account using false information and this comes to our attention, that account will be closed immediately and all related information will be deleted.
For 21+ users: If you suspect someone you know who is a minor is using this platform, please notify our support team immediately.
Policy Changes
bk33 may update this Privacy Policy as needed. If significant changes are made to the Policy, we will notify you in the following ways:
- The "Last Updated" date at the top of the page will be changed.
- A notification will be sent to your registered email address.
- A summary of the new policy will be shown at your next login.
Continued use of the platform after any changes will be taken to mean that you have accepted the new policy. For major changes, we will try to obtain your explicit consent.
Contact
If you have any questions about this privacy policy or any requests regarding your information, please contact us through the following:
- Live Chat: Direct support is available 24 hours a day, 7 days a week.
- Email: [email protected]
Our customer service team can assist in both Bengali and English. For information-related requests, we may send an OTP to your registered mobile number or email to verify your identity.
To learn more about our services, visit the About Us page.